General Principles

Services are provided for the Customer's lawful business use, and must not be used in any way that is illegal, harmful, fraudulent, or that places the integrity, security or reputation of WIT, any Carrier, or any other user of the WIT or Carrier network at risk.

The Customer shall comply with all applicable laws, regulations and codes of practice, including (without limitation) the Computer Misuse Act 1990, the Communications Act 2003, the Privacy and Electronic Communications Regulations 2003, the UK General Data Protection Regulation and the Data Protection Act 2018.

Prohibited Use

The Customer shall not use, and shall not permit any User to use, a Service to:

• send, post, store, upload, download, share or otherwise make available any material that is unlawful, defamatory, obscene, indecent, threatening, harassing, discriminatory, or which infringes the intellectual property, privacy or other rights of any third party;
• transmit unsolicited commercial or marketing communications (commonly known as "spam"), engage in mass messaging, or undertake any conduct that contravenes the Privacy and Electronic Communications Regulations 2003 or the General Data Protection Regulation;
• make automated, recorded, robo-dialled, "silent" or "abandoned" calls in breach of Ofcom's persistent misuse rules;
• make, or attempt to make, calls to premium-rate, international premium-rate, special-rate or revenue-share destinations in a manner that is fraudulent, in breach of policy, or otherwise indicative of compromise of the Customer's systems;
• knowingly distribute, upload, transmit or facilitate the distribution of viruses, worms, ransomware, trojans, logic bombs or any other malicious code;
• gain or attempt to gain unauthorised access to any computer system, account, data, network or service (whether of WIT, a Carrier, another customer or a third party);
• circumvent or attempt to circumvent any authentication, billing, rating, encryption, content filtering or security measure;
• engage in any activity which interferes with, disrupts or impairs the operation of the WIT or Carrier network, including denial-of-service activity, port scanning of third-party systems, network sniffing, or generating excessive or anomalous traffic;
• resell, rebrand, sub-license or make the Service available to any third party except as expressly permitted in the Customer's contract with WIT;
• use the Service in any way that brings, or is likely to bring, WIT or any Carrier into disrepute.

Security and Customer Obligations

The Customer is responsible for the security of its own equipment, networks, end-user devices, accounts and configuration. In particular, the Customer shall:

• keep credentials, access codes, SIP credentials, PBX administration passwords and similar authentication information confidential and use reasonable measures to protect them from unauthorised use;
• apply security updates and patches to its own systems in a timely manner;
• configure any Customer-managed device (including PBX equipment, IP phones, routers and firewalls) in line with reasonable security good practice, including restricting international and premium-rate dialling where not required;
• promptly notify WIT of any suspected compromise, unauthorised access or unusual usage pattern affecting the Service.

The Customer acknowledges that compromise of Customer-controlled elements (for example, weak PBX passwords resulting in toll fraud) is the Customer's responsibility, and that all charges incurred as a result of such compromise remain payable in accordance with the applicable Service Schedule.

Reasonable Network Use

Where a Service is provided on a contended, best-efforts or shared basis, the Customer shall not use it in a way that would unreasonably degrade the experience of other users of the network.

WIT may apply reasonable network management measures, including traffic shaping, rate limiting or blocking of specific protocols or destinations, where necessary to maintain the integrity, security or quality of the network. Where practicable, WIT will notify the Customer of significant ongoing measures affecting the Service.

Reporting and Cooperation

The Customer shall report any breach (or suspected breach) of this AUP affecting its Service to WIT without undue delay, by email to ticket AT wit-support.uk or by telephone on 020 7183 0498.

The Customer shall provide WIT with all reasonable cooperation in investigating and addressing any AUP breach, including timely access to information, logs and personnel where appropriate.

WIT's Rights

Where WIT reasonably suspects a breach of this AUP, or where required by law, regulation or a competent authority, WIT may, with or without prior notice:

• investigate the suspected breach, including by examining traffic logs and call records;
• block or filter specific destinations, calls, traffic or users;
• suspend or restrict the affected Service in accordance with the relevant Service Schedule;
• in cases of repeated or serious breach, terminate the affected Service in accordance with the Standard Terms;
• make any disclosure to a Carrier, regulator or law enforcement body where required.

The Customer acknowledges that WIT is not obliged to monitor traffic but may do so where reasonably necessary to protect the Service, the Customer, other customers or the network.

Changes to this AUP

WIT may amend this AUP from time to time. The current version is published at https://www.wit-support.uk/wit-aup. Material changes will be notified to active customers in writing (which may include by email) with not less than thirty (30) days' notice.

Continued use of a Service after notified changes take effect constitutes acceptance of the amended AUP.

Contact

Questions, abuse reports or requests for clarification in respect of this AUP should be sent to ticket AT wit-support.uk, marked "AUP".